Welcome back to Marbles.
When you visit, there will be some new procedures including timed-entry tickets and modified hours for the health and safety of our guests and staff.
We encourage you to read through our FAQs below so you and your family know what you'll experience upon arrival.
When will Marbles reopen?
What are Marbles operating hours and price of admission?
Beginning September 16, Marbles will be open Wednesday thru Sunday 10am-5pm; Closed Monday & Tuesday.
General Admission is $9 per person.
Terminix “Play Late for Less” offers guests 50% General Admission Wed – Fri from 3-5pm.
What public health and safety measures does Marbles have in place?
Marbles adheres to NCDHHS and CDC guidelines to provide a safe experience for guests, staff and volunteers. Guests will be required to wear face coverings, adhere to social distancing guidelines and wash/sanitize their hands frequently. Guests will also notice additional cleaning and sanitation protocols including rolling exhibit closures for cleaning throughout the day.
Are people who are exhibiting COVID-19 symptoms allowed in the museum?
No. If you or anyone in your group have experienced any of the following symptoms with or without aid from medication, please visit another day.
If I am not a museum member, can I still go to Marbles?
Yes! Marbles opens to the general public on Wednesday, September 16. General admission timed entry tickets are required for in advance for admission.
Will I have to wear a face mask?
Guests ages 5 and older are required to wear a face mask covering the nose and mouth. Children ages 3 and 4 are strongly encouraged to wear a face covering. To discuss accommodations for children with special needs, please contact Madison Pharr, Director of Guest Experience at 919-857-1027.
Can we go wherever we want in Marbles?
Most of the museum will be open to guests. HOWEVER, Marbles has created clear one-way paths for families to follow, with plenty of directional signage to aid in traffic flow. In addition, in order to adhere to social distancing guidelines, capacity limitations will be clearly posted at the entry to each museum exhibit or area. If an exhibit or area you wish to visit is full, please switch gears and visit elsewhere or wait patiently for capacity to become available.
Can we leave and re-enter the museum?
No. Re-entry is not allowed at this time due to public health and safety guidelines. Guests can find everything they need inside the museum! Guests concerned about the expiration of parking meters are encouraged to (1) park in the deck, which provides flexibility or (2) download the Passport Parking app to add time to street meters from their mobile device.
Will the museum store be open?
Yes. Marbles awesome museum store will be open! Like other spaces within the museum, capacity will be limited. A museum team member will assist shoppers with merchandise.
Can I still buy items from the museum store online for curbside pickup?
Yes. Many amazing museum store items are available for purchase online, with curbside pickup! To shop click here.
Do museum staff and volunteers undergo daily health screenings?
Yes. Prior to each shift, all staff and volunteers are subject to a temperature screening and health questionnaire.
What types of payment are accepted at Marbles?
To facilitate contact-free transactions and maintain capacity limits, Marbles encourages purchasing entry tickets online with a credit card in advance of your visit. However, the museum will accept credit cards and cash onsite for admission and museum store purchases.
Does a membership still provide unlimited visits at no cost?
Yes! A Marbles museum membership includes unlimited free admission. However, all members must reserve a timed entry ticket for each person in their group.
I don’t have a membership, how do I purchase my timed ticketed entry?
General admission timed entry tickets are on sale on the Marbles website.
What if I need help reserving/purchasing my timed ticket?
We will be happy to assist you! Please contact email@example.com or 919-834-4040.
Is there a limit on how many tickets I can reserve/purchase?
Members can reserve as many tickets as there are people on the membership. All ticket purchases/reservations are subject to limitations based on (1) the available number of tickets for the timed session; and (2) the museum’s required ratio of 1 adult for every 5 children.
How many people are being admitted to Marbles at a time?
A limited number of tickets are available for each timed entry window. We anticipate having less than 30% of our allowed attendance capacity at any given time.
What happens if I arrive early or late for my timed entry?
Timed entry is valid for a 30-minute window. If you arrive early for your 30-minute window, we will ask you to wait until your time slot. If you are late, we will try to book you into the next available time slot, if space is available. We encourage you to arrive within your time window.
Can I give my reservation/ticket to someone else?
No. Ticket reservations/purchases are non-transferable and non-refundable. If a change in plans is beyond your control, please contact firstname.lastname@example.org.
Can I get my reserved/timed ticket in person?
All timed tickets are reserved/purchased in advance online. If you arrive in person without a reservation, Marbles will have a QR code available for you to purchase your tickets online.
How do guests maintain social distancing while in the museum?
Marbles has created clear play paths for families to follow. Directional signage and visual markers will be prominent throughout the museum to help families maintain social distancing. In addition, parents and caregivers are required to stay within a “hug distance” of their children to help maintain group distancing.
Are any exhibits closed?
Not permanently, but exhibits will close temporarily throughout the day for cleaning, sanitizing and disinfection and for the designated use of students in Marbles Learn & Play program.
Can I use stroller parking and lockers?
Not at this time. All guests are asked to keep personal items with them at all times. Strollers are permitted but must accompany guests throughout your visit.
Will outdoor space be available?
Yes! Tree Tunes and Sun Sprouts are open and our large courtyard is available for free play. The newly renovated Moore Square Park right across the street also offers outdoor space.
Will my membership be extended because of the museum closure?
Yes. We are extending all memberships up to the full length of our closure depending on the date of purchase. However, members are invited to donate the extension to help Marbles recover from the devastating financial blow of the COVID closure.
Can I renew my membership at the museum?
Yes. Marbles prefers you to purchase your membership online. However, if you would like to purchase or renew in person during your timed entry reservation, we are happy to accommodate.
How can I book my free timed-entry to the museum?
All Marbles members will need to log in to Marbles new online portal. Every member already has an account, if you haven't logged in before, just reset your password. Once you are in the online portal, book your timed-entry from the reserve tickets tab, upon checkout your membership benefits will be applied.
I need help with my membership. Who do I contact?
If you have questions about your membership please email email@example.com or call 919-857-1022
What new cleaning procedures are in place?
Marbles has implemented additional cleaning and sanitation procedures, including:
Is hand sanitizer available?
Yes. Hand sanitizing stations and handwashing stations are available throughout the museum. Guests are strongly encouraged to use them often.
What are the cleaning procedures for the restrooms?
All restrooms are available to visitors, however in order to maintain physical distancing, some stalls and sinks will be temporarily closed. Restrooms will be checked and sanitized throughout the day and deep cleaned daily.
Can I bring my own food and drink?
Yes, but food and drink can only be consumed in a designated area. Water bottle fillers will be available to help keep you hydrated while you play. Guests are permitted to bring refillable water bottles and we also have some available for purchase in the museum store.
Will food and drink be available for purchase?
There is a small selection of snacks available for purchase in the musuem store. Bean Sprouts is currently closed.
If you are not ready to come to the museum in person yet, remember Marbles will continue to produce Marbles to-Go videos, activity kits, play posters, LEGO challenges, parenting resources and more.