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FAQs

How many people are included in my membership?

Family Basic and Family Passport memberships include two named adults and all children from one immediate household.
Family Premier memberships include two named adults, all children from one immediate household plus an additional unnamed guest (can be an adult or child) per visit.
Grand memberships include two named grandparents of one household plus all named grandchildren, regardless of household.
Just for Two memberships include one named adult and one child.

Do I need to check in when visiting the museum?

All visitors, including members, need to check in upon arrival. Members are required to reserve a timed-entry ticket online before entering the museum and must present an ID.

May I bring guests?

Family Premier members are allowed one free guest per visit. All other guests will need to pay regular admission.

Can my children visit the museum with a family caregiver?

Family Premier members are allowed one guest per visit, which can be a caregiver, grandparent, friend, etc. Family Premier caregivers must present a photo ID and the family's membership card at each visit. All other caregivers or guests attending the museum with member children must pay regular admission.

I am not receiving the weekly What's Rolling at Marbles e-newsletter. How do I get added to the distribution list?

What museums are included in the Family Passport and Family Premier reciprocal admission program?

We participate in two reciprocal programs that offer benefits to our families who have a Family Passport or a Family Premier membership.
The Association of Science & Technology Centers includes more than 300 nationwide science centers, zoos and aquariums that are free or discounted. To see a full list of participating science centers and museums, download the Association of Science and Technology Center's Passport Program listing. PLEASE NOTE: Institutions within 90 miles of Marbles Kids Museum or your own home are NOT included in this reciprocal agreement.
The Association of Children's Museums includes more than 150 nationwide children's museums that are 50% off. To see a complete list download this Association of Children's Museums Reciprocal Program brochure. PLEASE NOTE: There are no local restrictions associated with this reciprocal agreement.
Reciprocal museum members are subject to change. Please call to confirm before you visit a museum on the list.

Are memberships tax deductible?

Each membership is tax deductible, including gift memberships. Your membership welcome letter/email or gift confirmation letter/email will confirm your tax-deductible amount and will serve as your tax receipt. We encourage you to check with your tax professional for additional information.

May I renew early to take advantage of a new level?

Yes, you can choose to renew early online, over the phone, or in person at the museum or IMAX theater. Your membership will be renewed for one year forward from your original expiration date and not from the date you renew.

Can I upgrade my current membership to a different level?

Yes, the cost to upgrade is the difference in what you paid for your membership and the new category price. There is no proration for upgrades.

How early do I need to book my party?

We recommend booking your party four weeks in advance. There can be last-minute cancellations and openings available, so do not hesitate to call us any time at 919.857.1037 to book your party.

Can I extend my time in the party room?

Our parties include one hour in a private party room. Currently we are not offering additional time in the room for birthday parties.

Can I bring in my own food?

Since our onsite cafe Bean Sprouts is not catering at the moment, we are allowing families to bring in their own food for guests as long as it is prepared in a commercial kitchen. Food from a caterer, restaurant or food delivery service are all allowed. Please be aware that all food should be delivered or brought in ready to serve as no prep space is available.

Can I get into the party room early?

The birthday family may enter the party room up to 20 minutes prior to the party start time to prepare to greet their guests. Party guests will be allowed in the room at the party start time.

How do we get to the museum and where do we park?

You can find directions and information about where to park here.

Where do we go when we arrive for our party?

Parties are held in the Play Annex, which is located between the museum and IMAX/cafe building. Look for directional signage leading party guests to the birthday entrance, the green door adjacent to the grassy courtyard.

If your guests are playing in the museum prior to your party, have them come to the museum entrance to check in and receive their sticker. It is important that they arrive in the timed entry period you have reserved for your party.

Is the birthday kid included in the guest count? What about his/her siblings?

The birthday kid, siblings and parents are included in the guest count. Our parties include 25 people total (adults and children over 1).

What if I have more guests than my party includes?

Your party includes up to 25 guests (including adults and children over 1). We recommend you have at least 1 adult for every 3 children at the party.

Up to 15 additional party guests can be added to your party at a cost of $10 plus tax per person.

What if some of my guests are Marbles members, are they included in the guest count?

Yes, all party guests are included in the guest count. Membership admission benefits are not applicable for birthday party guests.

What is the role of the birthday host?

Birthday hosts will greet your guests, help you serve food, lead the parade and clean up when it's over.

Do you have a space to store our party items before our party starts or after it is over?

Yes, we have an area where we can store your party items until it is time for you to enter the party room or until you leave the museum. Marbles cannot store valuables, but lockers are available near the front entrance of the museum if needed.

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