(Updated 7.30.2021)
During your visit, you will notice new procedures including required timed entry tickets, modified hours and additional cleaning protocols to help ensure the safety of our guests and staff.
Due to current HIGH spread of COVID-19 in Wake County, all visitors 5+ should wear a face covering indoors, at Marbles, regardless of vaccination status. Face coverings are encouraged for children under 5. Help keep kids healthy... thank you!
We encourage you to read through our FAQs below so you and your family know what you'll experience upon arrival.
We encourage grownups to let children know what to expect when they come to visit Marbles. We've reduced capacity and made changes to some exhibits with the hope families will focus on the total museum experience rather than specific exhibits or activities.
Marbles has provided visual reminders - floor stickers and signs - to remind everyone to practice safe, physically distant play. In areas of the museum where this is difficult, access will be limited to one group at a time to eliminate congestion and cross traffic patterns.
Effective Saturday, July 31. Due to current HIGH spread of COVID-19 in Wake County, all visitors 5+ should wear a face covering indoors regardless of vaccination status. Face coverings are encouraged for children under 5. Help keep kids healthy... thank you!
All visitors are encouraged to bring their own masks. We will have masks available for purchase at our front desk and in our Corner Store.
No, temperature checks will not be required upon entry. However, if you or anyone in your group is experiencing cold or flu-like symptoms, please come back and play another day.
Staff members will be required to have a temperature check upon arriving for work. Any employee with a temperature over 100° F will not enter the museum and will return home.
There are 21 hand sanitizer stations located throughout the museum and you are welcome to use your own hand sanitizer. Remember, the best way to prevent germ spread is to wash your hands frequently. While you are in the museum we encourage you to wash your hands every hour.
General Information
What are Marbles operating hours and price of admission?
Marbles is open Wednesday thru Sunday 10am-6pm; Member hour 9am-10am. Closed Monday & Tuesday.
General Admission is $9 per person.
Terminix “Play Late for Less” offers guests 50% General Admission Wed – Fri from 3-6pm.
Capacity is limited. Member and general admission tickets must be reserved in advance.
What public health and safety measures does Marbles have in place?
Marbles adheres state guidelines to provide a safe experience for guests, staff and volunteers. Guests will be ecouraged to wear face masks, adhere to social distancing guidelines and wash/sanitize their hands frequently. Guests will also notice additional cleaning and sanitation protocols.
Will I have to wear a face mask?
Effective Saturday, July 31. Due to current HIGH spread of COVID-19 in Wake County, all visitors 5+ should wear a face covering indoors regardless of vaccination status. Face coverings are encouraged for children under 5. Help keep kids healthy... thank you!
Are people who are exhibiting COVID-19 symptoms allowed in the museum?
No. If you or anyone in your group have experienced any of the following symptoms with or without aid from medication, please visit another day.
- Cough
- Shortness of breath
- Difficulty breathing
- Fever
- Chills
- Muscle pain
- Sore throat
- New loss of taste or smell
- Nausea/vomiting
- Diarrhea
- Pink eye
Can we leave and re-enter the museum?
Yes. Please keep your admission sticker on for rentry.
Will the museum store be open?
Yes. Marbles awesome museum store is open! Online shopping and curbside pick-up are available.
What types of payment are accepted at Marbles?
To facilitate contact-free transactions and maintain capacity limits, Marbles requires purchasing entry tickets online with a credit card in advance of your visit. However, the museum will accept credit cards and cash onsite for museum store purchases.
Timed Tickets FAQs
Does a membership still provide unlimited visits at no cost?
Yes! A Marbles museum membership includes unlimited free admission. However, all members must reserve a timed entry ticket for each person in their group and present their ID at check-in.
I don’t have a membership, how do I purchase my timed ticketed entry?
General admission timed entry tickets are on sale on the Marbles website.
What if I need help reserving/purchasing my timed ticket?
We will be happy to assist you! Please contact mymarbles@marbleskidsmuseum.org or 919-834-4040.
Is there a limit on how many tickets I can reserve/purchase?
Members can reserve as many tickets as there are people on the membership. All ticket purchases/reservations are subject to limitations based on (1) the available number of tickets for the timed session; and (2) the museum’s required ratio of 1 adult for every 5 children.
What happens if I arrive early or late for my timed entry?
Timed entry is valid for a 30-minute window. If you arrive early for your 30-minute window, we will ask you to wait until your time slot. If you are late, we will try to book you into the next available time slot, if space is available. We encourage you to arrive within your time window.
What happens if I cannot use my tickets?
We are unable to refund ticket(s) but can easily reschedule or apply a credit to your Marbles account if requested before your entry time.
Can I give my reservation/ticket to someone else?
No. Ticket reservations/purchases are non-transferable and non-refundable. If a change in plans is beyond your control, please contact mymarbles@marbleskidsmuseum.org.
Can I get my reserved/timed ticket in person?
All timed tickets must be reserved/purchased in advance online.
Membership FAQs
Can I renew my membership at the museum?
Yes. Marbles prefers you to purchase your membership online. However, if you would like to purchase or renew in person during your timed entry reservation, we are happy to accommodate.
How can I book my free timed-entry to the museum?
All Marbles members will need to log in to Marbles new online portal. Every member already has an account, if you haven't logged in before, just reset your password. Once you are in the online portal, book your timed-entry from the reserve tickets tab, upon checkout your membership benefits will be applied.
I need help with my membership. Who do I contact?
If you have questions about your membership please email membership@marbleskidsmuseum.org or call 919-857-1022
Cleaning FAQs
What new cleaning procedures are in place?
Marbles has implemented additional cleaning and sanitation procedures, including:
- Adhering to all state guidelines regarding health and sanitation.
- Cleaning with an EPA approved disinfectant that is safe for children and is registered as an effective disinfectant against coronavirus.
- Following new procedures for sanitizing toys and props multiple times each day.
Is hand sanitizer available?
Yes. Hand sanitizing stations and handwashing stations are available throughout the museum. Guests are strongly encouraged to use them often.
What are the cleaning procedures for the restrooms?
All restrooms are available to visitors. Restrooms will be checked and sanitized throughout the day and deep cleaned daily.
Food FAQs
Will food and drink be available for purchase?
Bean Sprouts Cafe is open and there is a small selection of snacks available for purchase in the museum store.
Still not ready to visit?
If you are not ready to come to the museum in person yet, remember Marbles will continue to produce Marbles to-Go videos, activity kits, play posters, LEGO challenges, parenting resources and more. Check out Marbles To-Go here.