Preparing and Paying for Your Group Visit
Final headcount is due no fewer than three business days before your visit. Given the popularity of IMAX films, you will be charged for the final headcount you submit at this time. Should your numbers decrease or should you cancel fewer than three days prior to your IMAX visit, you will still be responsible for the headcount you submitted.
To receive group rates on admission, concessions and/or souvenir gift bags your group must pay as one. We prefer to invoice you after your visit. If your school requires a purchase order, please bring it with you on the day of your visit.
Changes and Cancellations
To change or cancel your reservation, call the Group Sales Coordinator at 919.857.1049. Include your name, your groupís name and your telephone number. Cancellations must be made three business days prior to your visit; cancellations made less than three days prior are subject to the entire amount due.
No cash refunds will be issued. All refunds are mailed.
IMAX films, Learning Labs and MasterMinds cannot be delayed due to late arrivals. If your group is late and misses a scheduled film or program, you will be responsible for the balance due.
Marbles Kids Museum requires one adult chaperone per eight students (1:8) for grades 3-8 and one adult chaperone per five students (1:5) for grades K-2. Teachers receive special pricing on IMAX and museum admission. Other adults pay the adult group rate.
NOTE: Marbles Kids Museum reserves the right to deny or limit entry to groups lacking the appropriate number of chaperones.