Refund and Exchange Policy

Tickets-By-Phone is a now a Marbles Kids Museum MEMBERS ONLY benefit. IMAX tickets may be purchased online as well as as at the museum welcome desk and Wachovia IMAX ticket booth. We apologize for any inconvenience.  Thank you!

SHOWTIMES | ON-LINE TICKET PURCHASE | TICKET PRICES

IMAX® Ticket Refund and Exchange Policy

The Wachovia IMAX Theatre ® @ Marbles Kids Museum does not offer refunds or exchanges of IMAX tickets.

Tickets are non-transferable. This policy includes IMAX tickets purchased through our Group Sales department as well as individual tickets purchased on-site, tickets purchased via tickets-by-phone, and tickets purchased on-line.

BEFORE purchasing your tickets and confirming your order, we urge you to verify the title, date, and time of the movie that you wish to see.

These policies enable the Wachovia IMAX Theatre ® @ Marbles Kids Museum to guarantee seats in advance. At the time your order is placed, the IMAX Theatre will remove the number of tickets that you purchase from our Theatre's inventory, reducing the number of seats available for that chosen show. While this allows us to provide our customers with the benefit of guaranteed seats, it prevents the IMAX Theatre from reselling tickets in the event that you do not attend your chosen show date.

 

NOTE: Marbles Kids Museum discourages the use of debit/check cards for online purchases because an authorization hold (in addition to the charge amount) may be placed on your account for up to 7 days.